"Friendly and Knowledgeable"
I want to say that your friendly and knowledgeable sales rep, (Kendel Bielby) was amazing. Our experience left us feeling good about our purchase, in fact when we picked the car up, it was spotless and gassed up ready to go! You in fact did some extras....without us even asking, that was very refreshing! I would recommend your Acura dealership to any of my family or friends, and would certainly buy from you again!
I continue to be most impressed with the exceptional professional service, friendliness and exemplary level of every experience with Performance Acura. It is for these reasons that I only have Performance work on my vehicle and recommend this dealership to those considering a vehicle.
"Great Customer Service"
I wanted to pass along my comments from my visit to Performance Acura last week. I moved here from Moncton NB and needed an oil change on my 2010 Acura. It was then Service Advisor Chris made me aware I needed a new tire. Long story short, both Chris and Brian (Parts) took care of me with great customer service. Brian is very quick and detailed on his tire pricing, explaining to me the difference between tires and my options. Both Chris and Brian made me feel good about my purchase and the product I bought. As anyone else would, I priced tires from a few of the top tire shops in the region. Your guys went above and beyond from the second I walked in the door. All the other guys were rude, quick to get me off the phone and out right not helpful. The complete opposite from what I saw at Performance Acura. Since I waited for my car, I also notice Chris providing the same service to other Acura customers.
I don't know the name of the mechanic who changed out my tires, assume Chris or Brian will know. But he too was very personable, explained my tire situation and was very knowledgeable. Good to know you have quality staff on hand.
I truly love my Acura and had great service when I was in Moncton. I'm now relieved that Performance Acura will continue my experience with Acura!
Keep up the great work!
"Worth The Extra Drive"
I find that everyone I have dealt with in the Service Department is very helpful. They go out of their way to do things right, from providing a courtesy car when needed, to calling and keeping me posted on what's happening. This is definitely not the closest dealership to my home, but it is certainly worth the extra drive.
David & Lillian D.
158 Scott StreetST CATHARINES, ON L2N 1H1